Some problems are bigger than others, so not everyone needs the same level of support. That’s why we offer 3 different levels of service depending on your needs.
Level 1 – is for those simple issues (or how to’s) that can be handled entirely by email.
Level 2 – is for when you need a bit more help with remote control access to your system.
Level 3 – when you have issues with programming or scripts that require us to diagnose in our lab.
Supported versions of Scala are:
Scala Enterprise (the most current offering from Scala)
Scala InfoChannel 5 (IC5)
Scala InfoChannel 3 (IC3)