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Some problems are bigger than others, so not everyone needs the same level of support. That’s why we offer 3 different levels of service depending on your needs.
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Level 1 – is for those simple issues (or how to’s) that can be handled entirely by email.
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Level 2 – is for when you need a bit more help with remote control access to your system.
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Level 3 – when you have issues with programming or scripts that require us to diagnose in our lab.
Supported versions of Scala are:
Scala Enterprise (the most current offering from Scala)
Scala InfoChannel 5 (IC5)
Scala InfoChannel 3 (IC3)
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